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Please read the most frequently asked questions for our guidance and advice. Our App is available to personal and business banking customers aged 11+ using compatible iOS and Android devices. You'll need a UK or international mobile number in specific countries. Our phone lines are very busy right now, so there may be long wait times. To avoid any delay, you can use our website to get a quote, start a claim and view your policies.
We offer 24/7 application support online via Cora, our digital assistant, and our friendly webchat team. Simply type the phrase 'help with my application' to get the appropriate support. Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she can’t help, she’ll pass you on to a real person who can. To get this cover feature, you need to have a landlord insurance policy with us.
How to make a complaint
They avoid claims and make it difficult to cancel renewals. I usually have reasonable experience of the UK named company but I can’t see any connection apart from the logo. I had insurance cover with them for 2 years and when I contacted then for a ligament claim they said I was not covered.
Lineadirecta is the most awkward and unhelpful organisation I have come across in Spain. I tried to get some car insurance from them, was asked for all sort of pictures of the car taken from specific angles and full photos of the front and back of my driving licence, ITV documents and the Log Book. What I joke, I supplied all of these and still have had no contact with them. What a rubbish company, cannot find anyone to telephone to complain. We know many customers are affected and have concerns about the impact the Coronavirus pandemic may have on their insurance policies.
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Once I found out what had happened, I was told I couldn´t cancel the policy with a refund (neither pro-rata). I will continue to fight for my basic rights, but if I can help other from falling into this trap, my advise would be to avoid a company with moral standards and customer service like this. Simply call the claims team with your home insurance policy number, our underwriters experienced claims team will help you register the claim and provide you with advice you can trust and care you can rely on. Call comes through in SPANISH and talking that fast no chance to understand, next step for me will be to cancel my car insurance next it’s due. If an online card payment has been declined, it's likely the retailer isn't set up yet in line with new standards under payment services regulations to help protect you from fraud.
Direct Line supports the Typetalk service for people with communication difficulties. You can choose automatic or manual renewal at any time during your policy. Please have your customer number and PIN ready when you call so we can deal with your call quickly.
How to report my card lost or stolen >
You'll also need to take out our Legal Expenses cover to be able to add Rent Guarantee. People across the UK are struggling with the increased cost of living. If you're having financial problems and are struggling with your monthly insurance payments, please call us and we'll see what we can do to help.
Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you. Take a look at your documents, make changes to your cover and see the value of your investments and pensions – all in one place on the go. We understand that losing someone is one of the most difficult times you’ll have to face. If your complaint can't be resolved within three working days, we'll contact you to let you know who will be dealing with it and what the next steps are. Signposting outstanding universities, travel agents and student insurance specialists in the United Kingdom and the United States.
If we've been unable to resolve your complaint within 3 working days, we'll send you our Final Response when we've completed our investigations. We'll do our best to send this at the earliest opportunity. I would appreciate a quick resolve to the solution in order to have my rain damaged areas repaired / replace, as quoted and submitted by 2 talented builders. It has ruined the last 3.5 months of consistent realistic requests for settlement, that we are due and pay for every year, on time, for our policy. Therefore, he witnessed the damage caused inside but refused to inspect the actual cause. They know that they are dealing with an established and professional company who will be able to help them should they need to make a claim on their insurance policy.
Tap the ‘Freeze card’ button or choose ‘Report, Lost, stolen or damaged’ from the list. You can update your address, phone number and email address on our App, by visiting the ‘More’ menu and selecting ‘Profile’. If you need further help, please visit our Managing personal details page.
Useless company, cancelled policy and will never insure with then]m again. We are extremely grateful and thankful the Consortium professionally identified all the damage from flood water and made a settlement, allowing quick, efficient repair of the floor area tp prevent ongoing dampness. We also appreciated their time advising us what area were covers by Linea Directa _ damage caused by the rain. Spend a little bit of time yourself searching the Internet on the price comparison websites and then you will be able to definitively know which company is offering you the cheapest car insurance. Linea Directa began in 1995 in Spain through the joint agreement between Spanish bank, BankInter and Direct Line Insurance, a market leader in telephone sales of car insurance in the UK since 1985. Read more about confirming online card payments and why a payment may have been declined.
Your policy will expire on the date shown on your renewal invite, unless you tell us you want to renew. Making a change to your policy online is often quicker than calling us.
You can even retrieve a new quote and view your policy documents. If we don't complete our investigations within 8 weeks of receiving your complaint or you're unhappy with our response, you may ask the Financial Ombudsman Service to look at your complaint. If you decide to contact them, you should do so within 6 months of our response letter. Referring your case to the Financial Ombudsman Service will not affect your legal rights. In making your choice don’t forget that support and service are very important. Unfortunately the probability of having a car accident in Spain is relatively high so being able to contact a large company with plenty of customer service staff is important.
Scam, I dont want to see my next phone bill, it is going to be big. We have had 2 written quotes from different builders and they both agree that the damage was caused by the excessive rain pressure and that it would cost around €5000 to repair. They offer competitive prices and coupled with a commitment to customer service you know you will be able to go back to them and speak with somebody in English or German if there’s a problem with your home insurance. Linea Directa has a commitment to a strong quality of service and personal customer attention and care. If you are unsure how much your call will cost, we recommend you contact your phone service provider. Please see our Credit Cards pages for how to apply, rates, fees and repayment information.
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